toyota – Ellery's Essays

Setting Up a System in the Face of Uncertainty

A large property management company set up a uniform accounting system for all the buildings it manages. The accounting system utilized a customized software program in which each building’s bookkeeper is required to use. The software allowed the bookkeepers to enter invoices and vouchers and update the building’s books of accounts in real-time. The customizedContinue reading “Setting Up a System in the Face of Uncertainty”

Quality is Free; Value is Not

Is quality free? Philip Crosby in his book, Quality is Free, believes it is when we adopt a Zero Defects policy. An enterprise can achieve quality in its products and services without having to pay more. Quality may be free but value is not. At least to consumers searching for the best products and services. Continue reading “Quality is Free; Value is Not”