expectations – Ellery's Essays

Rationalising Workmanship

Executives of a dental laboratory asked a consultant fellow of mine to do time studies of their workers. The consultant and I, however, convinced the executives that we should first do an assessment of their operations. When we presented our report, we recommended that the executives change the layout of their laboratory and focus onContinue reading “Rationalising Workmanship”

We are Consumers in a Take-It-or-Leave-It World

I’ll never fly, Emirates, the Dubai-based airline, ever again. At least I’ll avoid it as much as I could. The Emirates flight I took from Manila to Dubai was horrible. I had a economy seat in which I could not get the in-flight entertainment system to work. The flight attendants ignored my requests for assistance. Continue reading “We are Consumers in a Take-It-or-Leave-It World”